Monday, September 21, 2009

EXCUSE ME, WHAT WAS THE QUESTION?

Have you ever been stopped in your tracks by a rude question or remark? It seems most people have and those people have a great deal to say about those questions.
Recently, I partnered with friend and fellow protocol consultant, Suzanne Nourse, founder and owner of The Protocol School of Ottawa to put a survey together to find out what people felt were the rudest questions they had ever been asked. The survey was separated into categories to include venues like, dating, marriage, illness, death, money, being childless, adoption and more. The responses ranged from short and sweet to rants and raves.
We learned that pregnant women do not appreciate having their "tummy's" touched by strangers. And asking a "newly" widowed person if they thought they would remarry is often felt to be a huge insult to the memory of their spouse.
Some questions should never be asked like, "how much money do you make?" or "why don't you have any children?" Those very personal subjects are not the business of strangers or mere acquaintances and should be off limits unless you are very good friends. And even then, some of those questions are inappropriate.
If you are at a loss for words when asked some of these questions you might want to read Peggy Post's book, "Excuse Me, But I Was Next" or Dr. P.M. Forni's book, "The Civility Solution" to learn some clever and civilized ways to deal with rude people. Both books would be a valuable addition to any library.
Want to share your experience with rude inquisitors? Comment here. And to fill out the entire survey, email Suzanne Nourse at snourse@etiquetteottawa.com or me, Karen Hickman at karen.hickman@comcast.net and we will send you the survey.
Remember, diplomacy is an art. If in doubt about asking a question...don't ask.

Friday, September 18, 2009

"To shake or not to shake;" that is the question. Now that we are into flu season it is important to be aware of how we transmit germs. And shaking hands is one of those ways. Refusing to shake hands can put you at risk for being perceived as an ungracious person. However, if you are acutely ill with something, those around you will thank you for not extending your hand. Offering a short explanation that you do not want to spread your germs will help let others know you have their best interest at heart. After all, that is the basis for good manners; consideration for others.

This is also the time to increase hand washing and the use of hand sanitizers. There are many on the market and they can be carried in a purse or pocket. Remembering to sneeze and cough into your elbow and not your hands can also help prevent the spread of unwanted germs. And if you are very sick...stay home!